Meantime, several other WCPO 9 viewers who don't live in apartments were also denied their test kits. I just put the apartment number, and it went right through,' she said. 'I just did what they suggested, on the line for her address, i put the apartment number right there.

So Pennington did some Google searching, and found that you may need to put an apartment number in the top line where it simply asks for an address.Įven though there is a separate line for apartment number, you may need to put that in the address line as well, she discovered. It's a real problem for people living in two-family buildings, who all use the same address, and often don't list an apartment number. The government says if you enter a street address that has already been used before, the site may deny your order, saying you have already ordered your kits.Īpartment building problem.and solution 'When I did that, because she lives in a apartment building with multiple apartments, it didn't go through,' she said. Judie Pennington says when she tried to order kits for an older friend, it didn't work. You don't even need to give a credit card.īut some people are having problems placing their order. Just go to, put in your name and address, and you'll get four free test kits shipped to your home.

CINCINNATI - Millions of families have now ordered their free COVID test kits from the government's new website.Īnd unlike the rollout of a decade ago, the website has been fairly trouble-free.

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